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Bills cap for phone theft victims

Mobile phone users whose handsets are stolen will no longer be hit with "shock bills" when a new cap on the maximum value of calls they will be expected to pay for comes into force next spring under an agreement between ministers and four operators.

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What phone users can expect from 'shock' bills cap

Here are details of the new measures to protect mobile phone users from "shock bills", which are expected to be enforced from next spring

  • A new liability cap - expected to be £50 - on mobiles that are lost or stolen
  • A right to be informed if prices rise mid-contract
  • A right to break off the contract without penalty if they don't want to pay higher rates
  • BT, Sky and TalkTalk have agreed to support Government efforts to eliminate EU roaming charges by 2016.

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