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Freephone numbers to be free from mobiles

Freephone numbers are to become free from mobiles under a major overhaul to make telephone call charges and dialling codes clearer, regulator Ofcom has confirmed

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New plans to tackle 'confusion' over service numbers

Ofcom has announced measures to make the cost of calling businesses and services more transparent for consumers from June 2015.

They include:

  • Clearer pricing for all numbers starting 08, 09 and 118.
  • Cost of service numbers will be broken down into an ‘access charge’ to phone company, plus a ‘service charge’ to the company or organisation.
  • The service charge for premium rate (09) numbers will be capped.
  • Consumer calls to Freephone (0800, 0808 and 116) numbers which are generally free from landlines, will become free from mobile phones too.
  • Confusion around 0845 numbers - which are sometimes tied to the cost of a geographic call - will be addressed.

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