A mother who took her little girl to the Winter Wonderland event for her birthday described it as a "shambles".
Lauren Smith told ITV's Daybreak: "It was a complete disappointment. We brought my daughter here for her birthday, expecting this spell-bounding and amazing, captivating experience that the website describe.
"It was a few toys, a few games, dogs in a little pen - I didn't see any reindeers - a santa's grotto that wasn't open and a tiny little ice rink that we couldn't skate around on."
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