NHS 'was too powerful to criticise'

The National Health Service "became too powerful to criticise" with even the most senior staff afraid of speaking out despite millions of patients receiving a "wholly unsatisfactory" service from GPs and hospitals, the official regulator has said.

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'Chronic underinvestment' in general practice

The GP workforce is already stretched to the limit, the chair of the Royal College of GPs (RCGP) has said, after the chairman of the Care Quality Commission, warned that the NHS had "become too powerful to criticise". Dr Maureen Baker said:

We are pleased the need for investment in primary and community care to stop people needing to go hospital is being recognised, but we totally refute that access to GPs is currently 'wholly unsatisfactory'.

We understand that patients get frustrated if they cannot get a GP appointment when they want one and this is the product of chronic underinvestment in general practice.

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