A NatWest customer has told ITV News that there have been problems accessing the online banking site. Ben Jeffrey added that payments online are "not being authorised".
@suswatibasu Hi, unable to access the online banking website but the apps ok. Tried purchasing something online which rejected for no reason
@suswatibasu The only error message at all is that the website server is not responding. Explains why payments won't process
@suswatibasu after double checking, the website is working but still cannot get authorisation for payments online. Causing suspended account
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