The daughter of one of the victims of ill-treatment at Hillcroft nursing home in Lancaster by four care workers has said she was "heartbroken" when she was informed of the abuse.
In an impact statement, ahead of their sentencing, she said: "To receive a letter and to be informed that your parent has possibly been physically abused in a place that is thought to be comfortable for them is heartbreaking."
She added that she wanted to know why the defendants had acted like they did and what they would think if their parents were treated in the same manner.
Carol Ann Moore, 54, Katie Cairns, 27, Gemma Pearson, 28, and Darren Smith, 35, will be sentenced today.
More top news
Victoria Beckham's youngest son had his track "If Every Day Was Christmas" premiered on Capital FM on Wednesday morning.
Pfizer and Flynn Pharma broke competition law when they increased the cost of a medicine used by around 48,000 patients in the UK.
Some of those killed in the warehouse blaze sent final messages to loved ones saying "I'm going to die" and "I love you", it has emerged.