Two of the three private security firms chosen to head provide accommodation for around 23,000 asylum seekers "struggled" throughout a major project to make the process more efficient.
The National Audit Office report found:
- G4S and Serco caused continued uncertainty for asylum seekers because they "struggled" to find and move them into suitable housing.
- They took on housing stock without properly inspecting it and subsequently found that many of the properties were not up to the demands of the contracts.
- Both of the firms failed to meet other contractual demands, such as sticking to a timetable for finding asylum seekers suitable housing and on other property conditions.
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