The UK's big energy distribution bosses faced a storm of criticism from MPs today over their response to the Christmas power cuts.
At an energy committee hearing they were accused of complacency and of neglecting customers - thousands of whom were left without electricity for days.
Consumer Editor Chris Choi reports:
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The banking group has also allocated £283m towards tackling its mistreatment of people in mortgage arrears.
Thursday will be a breezy day with sunshine and blustery showers developing for most of us.
She had been with friends at the station at 11pm the previous evening. Officers are now working to find out how she ended up on the tracks.