MP slams energy chiefs for 'lack of concern for customers'

Energy committee chairman lambasted power bosses for failing to show "any expression of real concern for your customers". Six of the UK's energy distributors appeared before MPs to explain the response to mass power outages due to Christmas storms.

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Energy bosses told they 'lack concern for customers'

Energy committee chairman Tim Yeo lambasted the power bosses for failing to show "any expression of real concern for your customers".

I have to say after 45 minutes the tone of this discussion and its contents has been utter complacency from all of you.

The trade body can't provide the most basic information on a totally predictable question.

You have lacked any expression of real concern for your customers. It's absolutely typical of a monopoly, particularly monopolies whose charges are not very visible to the customers who have to pay them.

– Tim Ye

Mr Yeo warned the witnesses to "step your act up" if they wanted to "impress" the committee.

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