'Old and draughty houses' to blame for UK's energy bills

Energy bills in the UK are high because the country's "old and draughty" houses waste so much gas and electricity, the chief executive of npower has claimed. Paul Massara also said bills were high "because British houses waste so much energy".

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Npower boss aiming to dispel myths to restore trust

The chief executive of npower has said he wants to dispel myths about the energy industry in a bid to restore trust in the under-fire sector.

Mr Massara said the actual unit price of energy in the UK was one of the lowest in Europe, but claimed bills are high because British houses waste so much energy.

In the supplier's second "Energy Explained" report, the chief executive said: "At times during the debate on energy, facts have been in short supply, but we urgently need to dispel some myths to restore trust in the energy industry.

Npower chief executive Paul Massara claimed claimed bills are high because British houses waste so much energy. Credit: PA Wire

"Suppliers control less than 20% of a bill and I want to shine a light on all the different aspects of energy, particularly to reassure my customers that there is no hidden profit. We made a 3.2% margin in our retail business in the first nine months of 2013.

"Over the same period our power stations were struggling to recoup the hundreds of millions of pounds in investment required to build them, and made a loss of £59 million."

Earlier, industry regulator Ofgem accused npower of "misleading" consumers with "incorrect" data on network costs.

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