The family of Dorothy Mead who died at Princess of Wales Hospital after she was admitted in 2010 have spoken to ITV News about their “fight for justice” after failings in her care.
The 82-year-old was left in the resuscitation room for almost three hours and should have been seen by a senior doctor but was not.
Michelle Chambers said: “A lot of people are grieving so badly they lose the momentum to fight and we were determined to from the outset to get justice for mum”.
Pam Davies, who worked for the Ambulance Service for more than 20 years, said: “I could recognise what was not happening there, what they weren't doing for my mother”.
The Public Services Ombudsman in Wales upheld the family's complaint.