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NatWest blunder leaves Isa customers short-changed

NatWest have been struck by another technical blunder which has left some customers short-changed on their monthly interest payments.

Some NatWest and Royal Bank of Scotland (RBS) customers checking their E-Isa balances found they had been updated with just a few pence worth of interest in some cases.

NatWest Isa customers short-changed on interest payments. Credit: Tim Goode/EMPICS Entertainment

A spokeswoman for RBS/NatWest described the error as an isolated incident and said customers' balances are being updated with the correct amounts as a matter of urgency.

Those who have found a mistake do not need to contact the bank as it will be automatically fixed.

While this latest failure is not IT-related, the bank has been beset by a string of technological errors in recent months.

Just days after that incident, the bank's websites were the victim of a cyber attack that left some customers unable to access their accounts.