Delayed rail passengers should be compensated in cash rather than vouchers, watchdog group Passenger Focus said.
Chief executive of the group David Sidebottom said the main reason passengers contact them are over concerns to do with train delays, refund conditions and levels of compensation.
Mr Sidebottom said the group would like to see compensation regime improvements in new rail franchises being introduced over the next few months. Rail minister Stephen Hammond welcomed the findings of the report by the Office of Rail Regulation. He said:
"I am determined that passengers have the best possible experience on our railways so I welcome the ORR report.
"Our new franchising agreements are ensuring that more-generous compensation schemes are in place for passengers and it is essential they know how to claim. I will continue to push operators to do all they can to make sure passengers are fully aware of their rights."
More top news
Northwestern Scotland and Northern Ireland face a rain-hit weekend, while the rest of Britain enjoys some bright but generally dry weather.
All this week while reporting, I have been taking photos. They offer powerful portraits of the lives affected by the desperate outbreak.
Some of the world's biggest football clubs will ask FIFA to move the 2022 World Cup to spring.