Delayed rail passengers should be compensated in cash rather than vouchers, watchdog group Passenger Focus said.
Chief executive of the group David Sidebottom said the main reason passengers contact them are over concerns to do with train delays, refund conditions and levels of compensation.
Mr Sidebottom said the group would like to see compensation regime improvements in new rail franchises being introduced over the next few months. Rail minister Stephen Hammond welcomed the findings of the report by the Office of Rail Regulation. He said:
"I am determined that passengers have the best possible experience on our railways so I welcome the ORR report.
"Our new franchising agreements are ensuring that more-generous compensation schemes are in place for passengers and it is essential they know how to claim. I will continue to push operators to do all they can to make sure passengers are fully aware of their rights."
More top news
Flowers in the shape of a musical note and the words "Unforgettable, That's What You Are" adorned the coffin of the late music producer.
A teenager who brutally stabbed to death two strangers in Colchester has been detained for a minimum of 27 years.
A library book due to be returned in 1948 has turned up - 67 years late.