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Most rail passengers 'don't claim' over late trains

More than three-quarters of train passengers are missing out on refunds and compensation for late-running services because they are unaware of their rights, the rail regulator has said.

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'Most train passengers unaware of refund rights'

More than three-quarters of train passengers are unaware of their compensation and refund rights when trains are delayed or cancelled, according to a report by rail regulators.

More than three-quarters of train passengers are unaware of their compensation and refund rights, according to a report by rail regulators. Credit: PA

A survey and study groups revealed more than 75% of rail passengers "do not know very much" or "nothing at all" about what they are entitled to when services are disrupted.

The Office of Rail Regulation report also showed that 74% of the passengers questioned said that train companies do "not very much" or "nothing at all" to proactively provide information about compensation when there are delays.

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