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Most rail passengers 'don't claim' over late trains

More than three-quarters of train passengers are missing out on refunds and compensation for late-running services because they are unaware of their rights, the rail regulator has said.

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Train compensation a 'problem that needs addressing'

A rail watchdog has described the regulators findings as "concerning" and said that more needs to be done to alert rail passengers to their refund and compensation rights for disrupted services.

When trains are delayed or cancelled, it is important that passengers are made aware of their rights to a refund or compensation.

It is of concern that as many as 75% of rail passengers 'do not know very much' or 'nothing at all' about their rights.

This is a problem that needs addressing. The top issues raised by passengers contacting us regularly include train delays, refund conditions and levels of compensation.

– David Sidebottom, acting chief executive of rail traveller watchdog Passenger Focus

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