A rail watchdog has described the regulators findings as "concerning" and said that more needs to be done to alert rail passengers to their refund and compensation rights for disrupted services.
When trains are delayed or cancelled, it is important that passengers are made aware of their rights to a refund or compensation.
It is of concern that as many as 75% of rail passengers 'do not know very much' or 'nothing at all' about their rights.
This is a problem that needs addressing. The top issues raised by passengers contacting us regularly include train delays, refund conditions and levels of compensation.
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