A rail watchdog has described the regulators findings as "concerning" and said that more needs to be done to alert rail passengers to their refund and compensation rights for disrupted services.
When trains are delayed or cancelled, it is important that passengers are made aware of their rights to a refund or compensation.
It is of concern that as many as 75% of rail passengers 'do not know very much' or 'nothing at all' about their rights.
This is a problem that needs addressing. The top issues raised by passengers contacting us regularly include train delays, refund conditions and levels of compensation.
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Guillier conceded a "severe defeat" defeat to his supporters as the result came in.
The outage struck Hartfield-Jackson Atlanta International Airport at around 1pm local time, stopping all outgoing flights.
It will be a chilly day for many parts with the highest temperatures, about 10 Celsius (50F) in the far northwest.