A rail watchdog has described the regulators findings as "concerning" and said that more needs to be done to alert rail passengers to their refund and compensation rights for disrupted services.
When trains are delayed or cancelled, it is important that passengers are made aware of their rights to a refund or compensation.
It is of concern that as many as 75% of rail passengers 'do not know very much' or 'nothing at all' about their rights.
This is a problem that needs addressing. The top issues raised by passengers contacting us regularly include train delays, refund conditions and levels of compensation.
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Andreea Cristea, 29, remains in a critical condition after being rescued from the Thames after a terror attack along Westminster Bridge.
The Prime Minister has praised the former soldier's "huge professionalism" in trying to save the life of Pc Keith Palmer.
The man who carried out the Westminster attack is thought to be British born and was once investigated by MI5, the Prime Minister has said.