A rail watchdog has described the regulators findings as "concerning" and said that more needs to be done to alert rail passengers to their refund and compensation rights for disrupted services.
When trains are delayed or cancelled, it is important that passengers are made aware of their rights to a refund or compensation.
It is of concern that as many as 75% of rail passengers 'do not know very much' or 'nothing at all' about their rights.
This is a problem that needs addressing. The top issues raised by passengers contacting us regularly include train delays, refund conditions and levels of compensation.
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The bank was taken out of public hands in May 2017.
The 18-year-old was shot in each arm and leg during the attack in the early hours of Sunday.
Concerns have been raised that the life-saving service will not be doctor-led as most services are across the world.