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Payday lenders to face regulator's 'sympathy test'

The City watchdog has announced it is to investigate lenders to see how sympathetic they are when customers struggle to pay back debts.

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'Tackle least reputable lenders,' payday body says

The Consumer Finance Association, which represents major payday lenders, said its members would co-operate with strict new regulations by the Financial Conduct Authority but urged the City regulator to tackle practices of the "least reputable lenders".

We support action to tackle poor practice and, of course, the best-known lenders will cooperate with another in a long series of reviews, but we urge the FCA to use its proposed price cap on credit to tackle excessive default fees and charges which are used by the least reputable lenders to profit from customers who are already in dire straits.

CFA members offer a range of help for customers in financial difficulty including freezing interest and charges to prevent a short-term loan becoming a long-term debt.

– Russell Hamblin-Boone, chief executive of the Consumer Finance Association

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