Complaints about energy providers 'have soared by 224%'

Complaints about energy providers have soared by 224% through the first three months of 2014, according to the energy sector ombudsman. Calls from frustrated customers trebled to 10,638, compared with 3,277 received during the same period last year.

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Govt: Rise in energy complaints 'worrying'

The 224% rise in complaints is "worrying" and customers should shop around to find a better deal, the Government said.

A Department of Energy and Climate Change spokeswoman said:

The rise in the number of complaints is worrying.

We would advise consumers to shop around and switch to find a better deal, whether on cost or customer service.

– Department of Energy and Climate Change spokeswoman

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