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Complaints about energy providers 'have soared by 224%'

Complaints about energy providers have soared by 224% through the first three months of 2014, according to the energy sector ombudsman. Calls from frustrated customers trebled to 10,638, compared with 3,277 received during the same period last year.

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Most complaints are 'fixed within a few working days'

A spokeswoman for gas and electricity providers dismissed suggestions the sharp rise in complaints was a sign of a poor energy service.

Energy companies resolve most complaints "within a few working days", the spokeswoman for Energy UK said:

If a customer has any concerns relating to their bills, they should contact their provider as soon as they can, and if possible have an up-to-date meter reading to hand which will ensure their bill is as accurate as possible.

Energy companies work very hard to resolve problems and most complaints are fixed within a few working days with no more than a phone call.

– Energy UK Spokeswoman

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