British Gas will pay £5.6m after being found to have wrongly blocked businesses from switching to new suppliers.
The energy giant's computers and practices "failed customers", regulator Ofgem said. Some small businesses were the worst hit by the practices.
There will be anger that once again an energy company's actions have fallen so far short of it's promises to do it's best for hard pressed customers.
British Gas is Britain's biggest energy firm with thousands of staff - yet says it has "nobody available" to appear on ITV News to explain its latest failings to customers.
As I said to their press office, "shame on British Gas".
More top news
A British Tamil cricketer has died after being hit in the chest by a ball.
A mix of sunshine and frequent showers is in store for the rest of today.
Dozens of plots have been thwarted since July 7, 2005, but are we any less vulnerable to terror attacks?