Co-operative Bank chief executive Niall Booker said today's belated 2013 annual results "reflect the magnitude of the issues that have come to light" since he took charge of the troubled bank ten months ago.
However, he said he said "initial progress on our business plan is encouraging and we remain enthusiastic about the long term potential for the Bank".
"The level of change required in improvement in processes, systems and culture is significant," he said.
"We are determined to rebuild trust in the Bank after the events of last year and reward the loyalty our customers and shareholders have shown us."
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ATM machines were affected, while people also reported problems using cards in shops.