More than half of Britons say it is most important for banking to be easy to understand, a new ITV News/ComRes poll has found.
The survey of 2,034 British adults found that 57% said banking should be simple, even if this means less choice between different bank accounts.
More than two thirds thought there is generally a good choice of different banks available (70%) and it is generally easy to change bank accounts (67%).
More top news
Whitehall's latest re-homed feline has got involved in a political scrap between Downing Street's Larry and the Foreign Office's Palmerston.
Daniel Rodriguez, also known as Grymey D, used Instagram, Facebook and Blackberry Messenger to contact girls who he invited to his home.
A grandmother burst into tears after her grandson played her surprise birthday messages recorded by her family.