The "outdated" public services ombudsman should be binned to help prevent a repeat of the Mid Staffordshire hospital scandal, a group of MPs have said.
The Public Administration Committee wants to see a more responsive "People's Ombudsman" set up and given tougher investigative powers.
It is estimated between 400 to 1200 patients died unnecessarily at Mid Staffs due to poor care and lack of attention from healthcare staff.
In a report published by the Public Administration Committee, MPs recommended a direct line of complaint to the new-style watchdog, so whistleblowers would not have to go through their MP.
The ombudsman should also be allowed to receive complaints in person or online, instead of solely in writing as is currently the case, and initiate its own probes into areas of concern.
More top news
Cheryl Grimmer vanished from inside a beach shower block in Wollongong, Australia, in 1970, when she was just three.
Pc Keith Palmer was on the front line and because of his actions, the Westminster attacker was unable to kill anyone else.
People in their 30s face the possibility of drawing their pensions at 70, if the government follows the report's recommendations.