The "outdated" public services ombudsman should be binned to help prevent a repeat of the Mid Staffordshire hospital scandal, a group of MPs have said.
The Public Administration Committee wants to see a more responsive "People's Ombudsman" set up and given tougher investigative powers.
It is estimated between 400 to 1200 patients died unnecessarily at Mid Staffs due to poor care and lack of attention from healthcare staff.
In a report published by the Public Administration Committee, MPs recommended a direct line of complaint to the new-style watchdog, so whistleblowers would not have to go through their MP.
The ombudsman should also be allowed to receive complaints in person or online, instead of solely in writing as is currently the case, and initiate its own probes into areas of concern.
More top news
A Finnish punk band whose members have autism and Down's Syndrome have been chosen as the country's entry for the Eurovision Song Contest.
The PM promises to double to 200,000 the number of homes built under an existing scheme aimed at easing Britain's housing shortage.
The Met Office has weather warnings in place for snow and ice until 10am in the north and west.