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Npower 'most complained-about energy provider'

Energy giant Npower emerged as the UK's most complained-about major power supplier, according to new figures. The German-owned firm received 10 times as many complaints as its best performing rival, the Citizen's Advice Bureau said.

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Complaints about Npower 'soar by 300%' in one year

  • The Citizen's Advice Bureau found complaints about energy supplier Npower soared by 300% to over 300 for every 100,000 customers from January 2012 to December 2013.
  • Npower, which has 5.9 million UK customers, has been at the bottom of the energy complaints league table since the end of 2012.
  • Among the top gripes were bills arriving late, payments being stopped and new accounts not being set up.

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