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Ofgem orders E.ON to pay £12m to vulnerable customers

Energy supplier E.ON is to pay £12 million to vulnerable customers as part of a redress package after an Ofgem investigation found the company broke energy sales rules between June 2010 and December 2013

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  1. Chris Choi

£12m E.ON payment an agreement not a fine

E.ON has been asked to pay £12m to customers Credit: PA

My research today shows that the scandal within a scandal here is that the regulator could not order Eon to pay a penny back to customers. The law would not allow it. The only way the £12 million "penalty" was reached was through agreement with E.ON itself.

The law has only just been changed to allow Ofgem to force energy firms to payback - and they are not allowed to use it in cases (like this) where the misdeeds go back years.

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