Ofgem orders E.ON to pay £12m to vulnerable customers

Energy supplier E.ON is to pay £12 million to vulnerable customers as part of a redress package after an Ofgem investigation found the company broke energy sales rules between June 2010 and December 2013

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Unclear tariff information 'completely unacceptable'

E.ON's chief executive has admitted the energy supplier did not have "enough rules, checks and oversight" in place, after Ofgem ordered the firm to pay £12 million to customers over mis-selling.

Tony Cocker, CEO of E.ON during a Select Committee hearing in October 2013. Credit: PA

Tony Cocker said as part of overhauling its sales operations the company has ended face-to-face sales and outbound residential cold calling.

He added: "It is completely unacceptable that we may have been unclear with customers about their tariff choices and as a result those customers may not have made the best choices for them [...] There was no organised attempt to mislead, and Ofgem has acknowledged this".

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