Ofgem has praised E.ON for "accepting responsibility for its actions" after the energy watchdog found the supplier had mis-sold to customers. Ofgem's senior partner in charge of enforcement said:
Since 2010 Ofgem has imposed nearly £100m in fines and redress on energy companies for various rule breaches, including £39m for misselling, and introduced radical new reforms to make the market simpler, clearer and fairer for consumers.
The time is right to draw a line under past supplier bad behaviour and truly rebuild trust so consumers are put at the heart of the energy market.
E.ON has said it will compensate customers it may have mis-sold to. Find out how to make a claim.
E.ON boss Tony Cocker has apologised after the energy firm was found to be misleading customers, according to an investigation by Ofgem.