Investigations in 2011 showed that energy suppliers were not giving customers the best deal, a consumer watchdog has said, after E.ON was ordered to pay £12 million to vulnerable customers. Which? executive director said it was "extraordinary" it had continued for so long:
While this fine sends a clear warning message that mis-selling won't be tolerated, it's too late for customers who were mis-sold and the damage to consumer confidence in the energy industry has already been done.
Energy suppliers should not wait for the outcome of the proposed competition review and must seize their last chance to sort out woeful service standards and put customers first. ?Hard-pressed consumers ?need to be confident that the price they pay is fair.
E.ON has said it will compensate customers it may have mis-sold to. Find out how to make a claim.
E.ON boss Tony Cocker has apologised after the energy firm was found to be misleading customers, according to an investigation by Ofgem.