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Ofgem orders E.ON to pay £12m to vulnerable customers

Energy supplier E.ON is to pay £12 million to vulnerable customers as part of a redress package after an Ofgem investigation found the company broke energy sales rules between June 2010 and December 2013

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Which?: Damage 'already done' to consumer confidence

Investigations in 2011 showed that energy suppliers were not giving customers the best deal, a consumer watchdog has said, after E.ON was ordered to pay £12 million to vulnerable customers. Which? executive director said it was "extraordinary" it had continued for so long:

While this fine sends a clear warning message that mis-selling won't be tolerated, it's too late for customers who were mis-sold and the damage to consumer confidence in the energy industry has already been done.

Energy suppliers should not wait for the outcome of the proposed competition review and must seize their last chance to sort out woeful service standards and put customers first. ?Hard-pressed consumers ?need to be confident that the price they pay is fair.

– Richard Lloyd, Which? executive director

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