The health board of the hospital where Michael Bowen died said it had made several improvements to its service in the wake of the patient's death following a four-hour wait in an ambulance.
Following a coroner's conclusion that Mr Bowen did not because of the delay, the Abertawe Bro Morgannwg University Health Board released a statement highlighting changes it had made, including:
- Strengthening the protocol over how patients should be managed in the event of delays admitting patients from ambulances
- Reviewing its escalation policy during busy times
- Investing around £1.5 million in new schemes and additional staff
- Planning to invest £500,000 in new community-based staff to reduce the number of emergency admissions of frail, older people.
"We wish to extend our deepest condolences to Mr Bowen’s family for their very sad loss," the statement added.
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