A 105-year-old woman who suffered a fall and had to wait two and a half hours for the emergency services has received an apology from ambulance bosses.
Marion Beaton, who lives alone, was found at around 8am by her carer on Friday in the hallway of her flat, where she had fallen during the night.
Eight crews were assigned to the pensioner's home in Hebburn, South Tyneside, but were diverted to more serious emergencies.
Ms Beaton was conscious but hurt her arm when the carer called the ambulance, which arrived at 10.32am - over two and a half hours later.
The North East Ambulance Service apologised and said that wait for such an elderly patient was "unacceptable".