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Complaints about adult social care rise 'by 130% since 2009'

The Local Government Ombudsman has reported a 130% rise in the number of complaints it has received about adult social care services since it took over from private companies in 2009.

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Daughter of neglected patient: 'I am not convinced'

The daughter of a woman who suffered poor care from her nursing home said she was "not convinced" changes to inspections the industry watchdog are introducing will help.

Mandy Mugford secretly filmed her mother as she was cared for in a nursing home and found she was left for five hours in a wet nightie by nurses.

She told Good Morning Britain initially welcome the Care Quality Commissions to "move things forward" but said she "was not convinced" and said the industry needed to be "watched very vigorously".

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