Complaints about adult social care rise 'by 130% since 2009'

The Local Government Ombudsman has reported a 130% rise in the number of complaints it has received about adult social care services since it took over from private companies in 2009.

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We must be 'very clear' about demands on care homes

Families, residents and the public must be "very clear" about what they expect from care homes for the elderly, an industry watchdog chief told Good Morning Britain.

The Care Quality Commissions Chief Inspector of Adult Social Care for England, Andrea Sutcliffe, said the watchdog needed to be "very clear" about the judgements and reasoning.

"From October this year we will be rating all services, saying whether they are good or outstanding, because there is some great care out there - but also whether they require improvement, or whether they are inadequate."

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