Fees and charges triggered by mis-sold PPI premiums should be paid back, the Financial Ombudsman Service said after a BBC investigation claimed customers could have possibly been under-compensated by £1 billion.
Principal Ombudsman Caroline Wayman said: "If a fee is the result of the mis-sold PPI it should be given back, and if it's not included that would be a mistake."
She also recommended that credit card customers who fear their fees and charges were left out of compensation calculations approach their banks to discover what happened.
More top news
Those going out tonight might need an extra layer as it will be noticeably chilly.
Protestors angry about an immigration raid at Byron burger earlier this week reacted by launching hundreds of insects into the restaurant
Families and rebel fighters are believed to be among the people to have left besieged Aleppo on Saturday through safe corridors.