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Ofgem writes to energy firms over falling wholesale prices

Ofgem has called on the Big Six energy suppliers to explain to their customers what impact falling wholesale prices will have on bills, saying the cost of both gas and electricity has been dropping "significantly" in recent months.

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Ofgem: Energy companies 'need to rebuild trust'

Energy companies should rebuild consumer trust, Ofgem said. Credit: John Giles/PA Wire/Press Association Images

The Big Six energy companies need to rebuild consumer trust by explaining their pricing policies to customers, the energy regulator Ofgem has said.

Dermot Nolan, the regulator's chief executive officer said: "Given the need to re-build consumer trust in the market it is important that suppliers explain to their customers these changes in the wholesale market and what impact they will have on their pricing policies."

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