Home Office: 'Unprecedented' demand for passports

The Home Office says it has seen the highest volume of applications for 12 years.
The Home Office says it has seen the highest volume of applications for 12 years. Credit: Katie Collins/PA Wire

The Home Office says passport office staff are working "seven days a week" to deal with an increase in passport applications amid complaints of delays.

Home Office Minister James Brokenshire said the passport office had taken on additional staff earlier this year to deal with "unprecedented" demand.

He said: "Between January 1 and May 31 HMPO has received 3.3 million applications - 350,000 more than the same period last year, and the highest volume of applications received for this period over 12 years."

"As a result they have put in place a system of measures to deal with it and to see that people receive their passports in good time [...] customer service staff are working seven days a week to process the high numbers of applications."

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Some passport interviews suspended amid backlog

Interviews for first-time applicants for passports have been suspended in London as staff struggle to deal with the 30,000 backlog of applications, the Home Office has said.