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British tourists in Spain 'ripped off by car hire firms'

British and Spanish consumer watchdogs have called on car hire companies to end unexpected charges and unfair fuel policies after a poll found almost three quarters of tourists believed they had been "ripped off".

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'Rip off' car hire firms 'damaging Spain's image'

The Spanish group Organisation of Consumers and Users said unlawful practices by car hire companies were damaging the image of the country as a holiday destination.

We hope that Spanish authorities investigate and punish all rental car companies which engage in unlawful practices.

This behaviour damages consumers' rights and the image of Spain as a holiday destination.

– OCU spokeswoman Ileana Izverniceanu

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