The Passport Office estimated a year ago that applications would surge by as much as 350,000 this summer because of overseas embassies shutting their passport desks and transferring operations to Britain, according to a report.
– Labour MP Keith Vaz, the home affairs committee chairman
The HM Passport Office is in chaos and the Home Secretary's urgent action shows the true scale of the problem.
The agency needs to ensure that these measures are implemented as quickly as possible. Whilst it is important that every possible step is taken to reduce these delays, it is irresponsible to override security measures.
We will be asking Mr Pugh for a full explanation of what has happened and specifically how these emergency measures are being put in place.
It is vital we have the full facts in order to understand whether this government agency is still fit for purpose.
After weeks of mounting public anger, Home Secretary Theresa May announced a raft of measures aimed at clearing the backlog.