The Passport Office chief executive Paul Pugh said the agency was facing a challenging situation the like of which has not been seen in recent years, after apologising for the delays.
He said the Passport Office is dealing with 480,000 applications. Around 90% are being processed within targeted time.
More top news
Tonight will start off clear in many areas, but cloud will increase from the east overnight, bringing some light and patchy rain.
Defending champions Arsenal squeezed into the FA Cup final despite a spirited fightback from Reading, who forced extra-time
A detective who led investigations into the Valley Parade fire tells ITV News there is "unequivocal" evidence the disaster was an accident.