Energy firm Npower has apologised again for customer service problems that have taken "longer than planned" to be resolved.
In a statement the company said its CEO Paul Massara had written to customers last year to apologise for the issues, which were "caused by the implementation of a new computer system".
The company says a number of measures have been introduced to tackle the problems:
- An extra 650 have been assigned since December to help resolve problems
- Late invoice and complaints data will be published monthly
- An additional £20 million will be invested this year to deal with customer service issues
- A ban on outbound telesales calls if late billing targets are missed
More top news
Uplifting messages greeted commuters on the London Underground a day after the terror attack in Westminster.
Faith leaders from across London say religious communities will "stand together" in the wake of the Westminster terror attack.
Pc Keith Palmer was among the three people killed yesterday in the Westminster terror attack.