Energy firm Npower has apologised again for customer service problems that have taken "longer than planned" to be resolved.
In a statement the company said its CEO Paul Massara had written to customers last year to apologise for the issues, which were "caused by the implementation of a new computer system".
The company says a number of measures have been introduced to tackle the problems:
- An extra 650 have been assigned since December to help resolve problems
- Late invoice and complaints data will be published monthly
- An additional £20 million will be invested this year to deal with customer service issues
- A ban on outbound telesales calls if late billing targets are missed
More top news
Despite overcast weather a large crowd joined veterans and gathered around Dunkirk's memorial square to pay their respects.
A German 65-year-old teacher from Berlin has given birth to quadruplets after a pregnancy that was widely criticised because of her age.
Although there are bright skies for many as we start the bank holiday, more central, eastern and south eastern regions will be cloudy.