Energy firm Npower has apologised again for customer service problems that have taken "longer than planned" to be resolved.
In a statement the company said its CEO Paul Massara had written to customers last year to apologise for the issues, which were "caused by the implementation of a new computer system".
The company says a number of measures have been introduced to tackle the problems:
- An extra 650 have been assigned since December to help resolve problems
- Late invoice and complaints data will be published monthly
- An additional £20 million will be invested this year to deal with customer service issues
- A ban on outbound telesales calls if late billing targets are missed
More top news
Satoshi Uematsu, 26, was sent to the Yokohama District Public Prosecutors Office in Kanagawa prefecture.
West Yorkshire Police confirmed a 32-year-old woman was taken into custody in connection with the alleged threats.
Five women shared their views about whether Hillary Clinton's Democratic presidential nomination is a defining moment in US history.