Wonga's misconduct has been described as worsening "an already difficult situation" for its customers.
Wonga’s misconduct was very serious because it had the effect of exacerbating an already difficult situation for customers in arrears
payday firm WONGA to pay millions in compensation
The country's biggest payday lender apologised after admitting it sent 45,000 customers letters from fake law firms.
The payday lender's misleading practices has shown how unfairly customers have been treated in the past.