The family of Sam Morrish - a young boy who died in 2010 after a series of errors by NHS staff - say they have been let down after it took "an astonishing length of time" to discover the circumstances surround his death.
In a statement published through the Patients Association, Sam's family said they and NHS staff had been failed by the Parliamentary Health Service Ombudsman (PHSO).
The astonishing length of time it has taken for PHSO to finalise this report has inescapably prolonged our distress, as we have repeatedly had to revisit and relive the hardest day of our lives.
Accordingly, although we are grateful that the PHSO has upheld our complaints, and we want to thank them for the clear recommendations that they have now made, we are left with serious concerns about the competence, capability and accountability of the PHSO itself.
More top news
French mayors have been told they must not ban the 'Burkini' in their towns as a court ruling suspends the ban.
The audit aims to show how people's backgrounds can affect their health, education and employment.
A construction worker was crushed when a platform collapsed on them while the set was being dismantled.