The Competition and Markets Authority has taken the "provisional view" that a full market investigation is required into the banking sector after it outlined "significant competition concerns" in the industry.
Our studies have found that despite some positive developments, significant competition concerns remain which mean that customers may not be getting consistently good service and value from their banks.
Our provisional view is that a full market investigation by an independent, expert CMA group is necessary to look at this market in detail and identify appropriate measures if competition concerns are found.
Britain's new competition watchdog (CMA) says banks are not delivering for customers, but is a new investigation really the way forward?
The CMA is set to order an investigation into the industry - one that may result in banks having to offload parts of their business.