Energy distribution companies will face financial penalties if they fail to put in place measures to help vulnerable customers, the energy regulator has said.
"Our annual customer satisfaction survey focuses companies’ attention on this important area and poor performers will face financial penalties," Ofegem said.
It comes alongside plans to make companies invest in maintaining and upgrading the local electricity network.
Ofgem has also brought in stricter targets for firms to make sure new customers such as businesses and housing developments can get connected to the network more quickly.
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