Airline Thomas Cook has said it is working to ensure its customers do not experience baggage delays at Gatwick Airport.
A spokesperson for Thomas Cook told ITV News that the company was disappointed that recent baggage issues - which led to delays of up to four hours last weekend - had affected "too many passengers".
Gatwick is drafting in its own staff to help with baggage handling following issues with baggage handling firm Swissport.
ITV News Consumer Editor Chris Choi reports:
"We are working to ensure our customers do not experience baggage delays at Gatwick" Thomas Cook
“At Gatwick, we want to provide a great experience and we are disappointed that recent baggage issues have affected too many passengers."
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