International Airlines chief executive Willie Walsh has apologised to passengers for the baggage problems at Gatwick Airport.
Mr Walsh told ITV News that he will consider other options if baggage handling firm Swissport fail to resolve the problems that caused widespread disruption last weekend.
ITV News Consumer Editor Chris Choi tweeted:
Gatwick: BA's Willie Walsh says if baggage handling firm doesn't resolve its problems he will look elsewhere
Head of British Airways Willie Walsh tells me " passengers will have the option of having bags redirected to their house"