Energy firms 'must face licence axe' to help customers

New regulator would be able to revoke licences of suppliers that repeatedly act against interests of customers, under new Labour proposals.

Shadow energy and climate change secretary Caroline Flint accused the Government of presiding over a "broken energy market" and said Labour would hand a tough new regulator the capability to cancel energy companies' licences.

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Energy regulator fines seen as a 'cost of doing business'

A new energy regulator would be charged with producing an annual scorecard for energy suppliers, reporting on the company's performance and identifying any possible areas of concern, Labour has announced.

Shadow energy secretary Caroline Flint Credit: PA

Shadow energy and climate change secretary Caroline Flint said: "The public have a right to be treated fairly by energy companies. Where firms fail to meet these standards, there must be tough and decisive action. Too often energy companies seem to view the regulator's fines as a cost of doing business - not as a warning to get their act together.

"Of course consumers must be compensated - but if energy companies persist in mistreating their customers they must know their licence could be on the line."

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