EDF Energy has been fined £3 million following an Ofgem investigation into the company's handling of complaints, ITV News Consumer Editor Chris Choi reports.
EDF ENERGY TO PAY £3M FOLLOWING OFGEM INVESTIGATION INTO THE COMPANY’S COMPLAINTS HANDLING ARRANGEMENTS
EDF Energy failed to handle consumer complaints efficiently between May 2011 and January 2012 - Ofgem
EDF is to pay £3m to benefit vulnerable customers after Ofgem’s investigation found that the company breached complaint handling rules.
More top news
Tributes are being paid to two young men from Plymouth who died after apparently taking white heroin by mistake in Amsterdam.
One might argue that David Cameron has just given a speech about a problem that doesn't exist and it is definitely one he can't change.
The complex mix of marketing, merchandising and psychology that sees shoppers parting with £360,000 a minute in the UK's shops.