EDF Energy has been fined £3 million following an Ofgem investigation into the company's handling of complaints, ITV News Consumer Editor Chris Choi reports.
EDF ENERGY TO PAY £3M FOLLOWING OFGEM INVESTIGATION INTO THE COMPANY’S COMPLAINTS HANDLING ARRANGEMENTS
EDF Energy failed to handle consumer complaints efficiently between May 2011 and January 2012 - Ofgem
EDF is to pay £3m to benefit vulnerable customers after Ofgem’s investigation found that the company breached complaint handling rules.
More top news
A woman died during scenes of panic at a Kenyan university after police carried out a terror drill without the students being told first.
The Prince of Wales said world companies 'pay no attention' to the damage their supply chains cause to forests.
Investigators say a faulty rudder system and the pilots' responses contributed to an AirAsia jet crash last year which killed 162 people.