BT's chief executive has insisted the company is "sensitive to the tough economic times," despite announcing a rise in prices from December.
John Petter said: "Although some prices have gone up, we want to help our customers to find the best value BT option with Right Plan."
Petter added: "BT is sensitive to the tough economic times and we've taken care to make sure that low-income customers avoid price increases. We've added extra money-saving options for low-income customers and for customers who only want a phone line for calls."
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