BT's chief executive has insisted the company is "sensitive to the tough economic times," despite announcing a rise in prices from December.
John Petter said: "Although some prices have gone up, we want to help our customers to find the best value BT option with Right Plan."
Petter added: "BT is sensitive to the tough economic times and we've taken care to make sure that low-income customers avoid price increases. We've added extra money-saving options for low-income customers and for customers who only want a phone line for calls."
More top news
"I've never told anyone that before," she told the Today Show on a visit to a homeless shelter in New York.
Find out where the year's political shocks and England's football failure rank, plus the UK's most followed celeb and most talked about TV.
Politician who helped engineer Brexit and was a key supporter to Donald Trump during US election is shortlisted for the prestigious award.