TalkTalk says it will not waive termination fees for customers wanting to end their contracts unless money has been stolen from them.
In the unlikely event that money is stolen from a customer’s bank account as a direct result of the cyber attack (rather than as a result of any other information given out by a customer) then as a gesture of goodwill, on a case by case basis, we will waive termination fees.
In a statement on its website, the said it would only consider a request to leave without a termination fee if a customer:
- Money had been talk from their account without consent and as a result incurred a financial loss
- The money was taken on or after the 21 October 2015.
- The customer has contacted Action Fraud and obtained a Crime Reference Number.
As TalkTalk finally confirms the real extent of its data breach, it's time for the company to be more open with customers.
Around 21,000 unique bank account numbers and sort codes were accessed in the TalkTalk cyber attack, the firm said on Friday.
Police have made a second arrest, a 16-year-old boy from Feltham, in connection with the investigation into alleged TalkTalk data theft.