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  1. ITV Report

How having no internet access is costing some

Muriel still receives paper bills in the post Photo: ITV Wales

In an age where pens are being replaced by pixels, there are some who still prefer the old ways.

Muriel Pinkney doesn't own a computer Credit: ITV Wales

Muriel, from Tonypandy, is one of them. She's 77 and has no internet, no online banking, no click and collect and no price comparison sites. And that's costing her. It means no online discounts and no online-only offers. And despite its age, the well-established telephone is actually becoming more expensive.

My telephone bill for one. If I was to go online I'd save myself £20-odd a year. Nobody will give me a choice. They send me a paper bill because I prefer it and I can see that all the calls are correct. A lot of people my age give their banking to their children but I like to be independent.

– Muriel Pinkney

Muriel admits the internet has a part to play in modern life and she has used it, but there are still seven million people in the UK who haven't. And three quarters of those are among the poorest 10% of society.

And for those people, it means an online world remains inaccessible.

Jenny Walford from the Keep Me Posted campaign Credit: ITV Wales

If you're not online, yes, you do feel like you're being cut out. If you listen to radio interviews they will give you a website so you can find out extra information. So many people are just pushed towards websites so a lot of people just can't access information that they're entitled to.

– Jenny Walford, Keep Me Posted campaign

As for businesses going paperless, some argue their green motives are actually driven by profit margin.

With so many of us now spending upwards of eight hours a day communicating online - for people like Muriel, a simple letter will do.