The way ambulances are despatched to emergencies in Wales is leading to more suffering and loss of life compared to the old system - that's the view of some paramedics.
ITV Wales has been approached by a number of paramedics all expressing their concerns that the new response framework for ambulances - which changed in October 2015 - is failing patients.
Before October 2015, ambulances in Wales had to get to all 999 calls within eight minutes, 65% of the time. But that target was being missed. A new system where calls were given a red, amber or green code was introduced. Under this system, only red 'life threatening' calls have a target time of eight minutes.
This meant a significant reduction in the number of time-targeted calls. In 2016-17, according to Stats Wales, just over 290,000 calls were coded as amber, 20,000 were red. Since the system change, the target has been hit.
Speaking anonymously, the paramedics say they believe that pressure on staff to hit targets is leading to emergency calls being coded incorrectly. For example, they say that if an ambulance is close to an incident, it will get a red code, because it's known the ambulance will get there within the target time.
When asked to clarify this assertion that drunk people in the city centre are being given red categorisation to hit targets, the paramedic said, "yes."
He added: "There's an alarming amount of people who are pressurised at the first point of contact from that treble nine call to downgrade calls and yet there's others who are pressurised to upgrade calls because it is all target driven. The only people who are suffering are the people of Wales."
Another paramedic, echoed this view. He said: "The focus obviously from the control room staff is to hit the targets. However, they're not working in a banking sector or an insurance company. These are real people, they have often serious illness or injuries and the way these calls are dealt with can have serious impacts on their outcome."
Responding to these concerns, the Health Secretary, Vaughan Gething said that he understands the model is not perfect and that he is always interested in making the system better.
The Welsh Ambulance Service says it "takes all issues raised by our staff seriously and are naturally concerned by the comments made."